Returns & Exchanges




Exchange & Returns Policy for purchases from Retail Sellers


All Buyers should choose carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. We do not offer a satisfaction guarantee on Products or refunds for change of mind. We will always endeavour to keep you happy and satisfied. Warranties only apply to unused and undamaged goods.


For faulty Products or Products that are the wrong size, Retail Sellers offer a fourteen (14) day replacement warranty from the date you receive your Product. If your Product can be replaced or repaired, it will be replaced with the same or a similar Product or the supplier will work with you to repair the product. If a Product cannot be replaced or repaired, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product.


Any faulty Product must be returned by you to the Retail Seller from which it was purchased, and proof of this purchase must also be presented. Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned.


When returning a faulty Product to the Retail Seller, please make sure you also provide us the following details, completed in the hospohawker portal:
• Your full name
• Your address
• Your order number
• The date of delivery (or collection) of the Product
• The address of the Seller’s store
• Reason why you are returning the Product
• Your instructions informing us how you would like the issue resolved
• Contact phone number
• The original order confirmation or invoice you received with your Product.


If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted.